These are the general Purchase and Delivery terms and conditions of Workcenter SGD S.A. through its website Workcenter.es, hereinafter referred to as "Workcenter".
Please note that this English version of our Terms and Conditions is provided solely for the convenience of non-Spanish speaking customers who are currently located in Spain or in transit. This website and its services are not intended for exclusive commercial activity, sales, or international shipping outside of Spain (such as to the United Kingdom or other foreign territories).
The validation and completion of any order through our website implies the express, full, and unreserved acceptance by the customer of the entirety of these purchase conditions, which are made available in a clear and accessible manner to ensure total transparency at the time of purchase. By checking the acceptance box prior to payment, the user declares that they are of legal age, have the legal capacity to contract, and understand that this document constitutes a binding contract between both parties.
In order to explicitly clarify the scope of our business, we inform the user that the nature of our services is based on on-demand production. The customer configures their product in a personalized manner on our website based on the files provided and the sizes, materials, and finishes chosen, assuming full responsibility for such selection in accordance with the provisions of these conditions.
Workcenter allows the upload of files in .pdf and .jpg formats that are not restricted for reading and printing. With the aim of providing complete clarity at the time of purchase, the customer independently configures their product based on the sizes, paper weights, and finishes available in each area of the website. It is the user's responsibility to ensure that the attached file complies with these technical specifications.
To facilitate this process and guarantee an optimal result, Workcenter provides comprehensive technical information regarding how the file should be created, offering downloadable templates and detailed design guides for the vast majority of our products. It is the customer's responsibility to make use of these resources and review their artwork before proceeding to payment.
The upload of files in non-permitted formats is strictly prohibited, and such cases will be considered a violation of our legal terms.
Workcenter has set a size limit for file uploads; however, for certain products, during periods of high website traffic, or due to slow user connections, uploads may be restricted.
The user guarantees that the files uploaded to our website are not protected, respect privacy and intellectual property rights, and do not infringe on third-party rights. In the case of copyrighted works, the requested print cannot exceed 10% of the work, in compliance with Royal Legislative Decree 1/1996 of April 12th.
(Paid service). The production team responsible for the customer's order will verify, using their own means, the number of pages in your files, the images provided, the print quality, and compliance with the aforementioned rules. In the event of errors or non-compliance with file guidelines, we will contact the customer to request a suitable file or proceed in accordance with our Warranties and Returns section.
Files uploaded and hosted by Workcenter users and customers are deleted within a period not exceeding 10 days. Once this period has passed, and in the event of a claim or warranty fulfillment by Workcenter, we will request the customer to re-upload the file submitted at the time the order was processed.
In order to clarify the logistics and manufacturing process in detail, we provide the customer with full knowledge of who, when, and where each order placed at Workcenter is produced and delivered, ensuring total transparency at the time of purchase through the delivery methods available during the checkout process.
Orders received and produced by our store staff.
In the event of any issue with an order placed via the Click & Collect 15m method, the customer must contact the specific store selected at the time of purchase.
Orders produced at our National Production Center and shipped to the customer's address or to our stores.
We have entrusted the transport management of our orders to the courier company Sending.
Once we ship the order to your delivery address or to the store selected for collection, you will receive a tracking link from the transport company so you can track or modify the delivery.
Delivery timeframes are calculated based on our agreement with the transport company. Although they always attempt to expedite order deliveries, timeframes may be altered due to non-business days, high shipping seasons (Black Friday, Christmas, Three Kings Day, or other campaigns), weather conditions, transport strikes, vehicle breakdowns, or delivery difficulties.
Workcenter shall not be held liable for delays caused by circumstances beyond its management (external suppliers, courier companies, etc.), force majeure, or the loss of the package by individuals outside the transport contract.
In the event of an incident or claim, the customer must report it through our help form.
Our physical Workcenter stores are fully exempt from any liability regarding the production of this type of orders.
Payment for the provision of a digital service carries a commitment from Workcenter to establish contact within a maximum period of 24 hours (applicable on business days) via electronic means, telephone, or email, and never through our physical stores.
In the event of an incident or claim, the customer must report it through our help form.
Our physical Workcenter stores are fully exempt from any liability regarding the production of this type of orders.
Due to the fact that production workflows are automated and initiated immediately after purchase to expedite delivery times, once the payment has been processed and the proof of purchase received, the nature of the order cannot be modified. This includes:
You have 15 days from the delivery of your order to report any incidents (breakage, printing errors, etc.). In order to clarify the legal basis of the service, the user is informed that all products offered at Workcenter are manufactured ad hoc, exclusively made, and strictly personalized according to the specifications and files provided by the customer.
Given that Workcenter transparently provides all the necessary information for the correct preparation of files, including templates and design guides for most of its products, the company will not be held responsible for layout, resolution, bleed, or cutting errors resulting from a poorly prepared file supplied by the customer.
For this reason, in accordance with Article 103.c) of Royal Legislative Decree 1/2007 of November 16th, which approves the revised text of the General Law for the Defense of Consumers and Users under Spanish legislation, there is no right of withdrawal or return due to dissatisfaction applicable to these products once the purchase is confirmed and production has commenced.
In the event of an origin defect in the purchased products, we will proceed to replace, exchange, or repair them, as appropriate, in accordance with the regulations on the warranty of consumer goods.
In cases of order cancellation due to unfamiliarity with our purchase conditions, or when final artwork, files, photos, or images provided at the time of purchase or subsequently are unsuitable for printing, the full amount will be refunded minus a 20% administrative fee of the total order value, provided the claim is made within 30 days. After this period, no refund will be issued.
Once the order has been placed, given the short production timeframe and the exclusivity for each customer, the order amount will not be refunded.
You can request invoices for your online orders from the User Area or from our Invoice Request page.
The Student discount is exclusive to your NIF/NIE and invoices will be issued under it. Requests for invoices using other CIF or NIF numbers will be denied.
In order to benefit from exclusive rates on our online store and at our centers, you must register and complete your details correctly and truthfully on our online platform.
Depending on the group or collective you wish to join, we will request supporting documentation to manually verify the details provided.
We will notify you via email once your registration in our groups or collectives is approved. From that moment on, the prices of products included in the promotion will display their corresponding exclusive rate.
Users may only belong to one group or collective at a time.
We reserve the right to:
The prices shown are exclusive to orders placed through the Workcenter website and are neither valid nor applicable at physical Workcenter stores.
Minors under the age of 18 are not authorized to purchase products from Workcenter without the supervision of a parent or legal guardian.
Workcenter SGD, S.A. is authorized to show or display to third parties the products, documents, or results of the services contracted by the customer, after removing any personal or identifying data, with the sole and exclusive purpose of providing factual information regarding the characteristics and quality of the services rendered.
In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides an online dispute resolution platform, which is available at the following link: https://ec.europa.eu/consumers/odr/. Consumers may submit their claims through this platform for alternative consumer conflict resolution.
These purchase conditions are governed by Spanish law. In the event of any dispute or controversy related to the interpretation or application of these conditions: