Terms & conditions

Collect 15M

FILE UPLOAD

Workcenter.es allows the upload of files in .PDF and .JPG formats informing by independent in each area the corresponding format for a correct impression or finish. File uploading is strictly prohibited in formats not allowed considering such a case as a violation of our legal conditions.

Uploading up to 64mb files is allowed in the formats indicated above, nevertheless in moments of great use of the site or slow connections by the user their upload may be limited.

The user guarantees that the files uploaded to our website are not protected, respect privacy and intellectual property rights or well there are no third party rights, or in the case of copyright, the requested print do not exceed on this last case 10 percent of the work in compliance with the Spain Real Decreto Legislativo 1/1996 del 12 de Abril..

The production managers of your order verify by their means the number of pages of your files, the quality for printing it and compliance with the rules set forth above, in case of errors or breach of file rules we will contact you to facilitate a chord file or proceed according to our point of Guarantees and Returns.

The files uploaded and hosted by users with the 15M Delivery method are deleted within a period not exceeding 72 hours, exceeding this period and in case of claim or guarantee compliance by Workcenter.es we will request the uploaded file again to our server at the time of processing your order.

DELIVERY TERM

A deadline has been stipulated for delivery from 15 minutes to 2 hours depending on the type of order (at any of our Workcenters), counting from receipt of the proof of purchase at the centre, respecting its opening hours and always and when the file, photo, file or aaff provided is correct for printing.

If the order is made outside of opening hours, the minimum delivery time of 15 minutes from the opening hour of the center will be respected.

If the order is placed less than 15 minutes before the center closes, same-day delivery is not guaranteed.

We reserve the right to review delivery times for large orders and/or production peaks at the center or invalid or problem customer files.

MODIFICATION OF ORDERS

Once the payment has been processed and the proof of purchase has been received, the nature of the order cannot be modified, this includes:

  • Modification of files or archives
  • Color, size and weight of the print
  • Number of prints, bindings, copies or sets
  • Type of binding, size and volume of the same
  • Delivery Center
  • Way to pay

INCIDENTS AND CLAIMS

In the event of any incidence of an order placed with the 15M Delivery method, you must contact the selected center at the time of the order.

Delivery 24H

FILE UPLOAD

Workcenter.es allows the upload of files in .PDF and .JPG formats informing by independent in each area the corresponding format for a correct impression or finish. File uploading is strictly prohibited in formats not allowed considering such a case as a violation of our legal conditions.

Uploading up to 64mb files is allowed in the formats indicated above, nevertheless in moments of great use of the site or slow connections by the user their upload may be limited.

The user guarantees that the files uploaded to our website are not protected, respect privacy and intellectual property rights or well there are no third party rights, or in the case of copyright, the requested print do not exceed on this last case 10 percent of the work in compliance with the Spain Real Decreto Legislativo 1/1996 del 12 de Abril.

Those responsible for producing your order verify by their means the number of pages of your files, the quality for printing it and compliance with the rules set forth above, in case of errors or breach of file rules we will contact you to facilitate a chord file or proceed according to our point of Guarantees and Returns.

Uploaded files and hosted by users with delivery in 24 hours are eliminated within a period not exceeding 10 days, exceeding this term and in case of claim or guarantee compliance by Workcenter.es we will request the uploaded file again to our server at the time of processing your order.

DELIVERY TERM

Next business day delivery for orders placed before 2pm, always and when the file, photo, file or aaff provided be correct for printing and The order delivery day is not Saturday, Sunday or festive (national or local) in which case they will be delivered within 48 working hours. In the case of orders placed after 2:00 pm, they will be delivered within 48 working hours.

This option is included in most of our items and It is valid for orders in peninsular Spain. Is excluded Ceuta, Melilla, Baleares y Canarias.

ORDER MODIFICATION

Once the payment has been processed and the proof of purchase has been received, the nature of the order cannot be modified, this includes:

  • File Modification
  • Print color, size and thickness
  • Delivery Center
  • Way to pay

INCIDENCES AND CLAIMS

Our stores are exempt from all responsibility for the production of this type of order and in the case of incidence or claim you must communicate it through our help form.

Delivery 5D
(Thesis, Forex, Aluminum/Dibond and Acrylic)

FILE UPLOAD

Workcenter.es allows the upload of files in .PDF and .JPG formats informing by independent in each area the corresponding format for a correct impression or finish. File uploading is strictly prohibited in formats not allowed considering such a case as a violation of our legal conditions.

Uploading up to 64mb files is allowed in the formats indicated above, nevertheless in moments of great use of the site or slow connections by the user their upload may be limited.

The user guarantees that the files uploaded to our website are not protected, respect privacy and intellectual property rights or well there are no third party rights, or in the case of copyright, the requested print do not exceed on this last case 10 percent of the work in compliance with the Royal Legislative Decree 1/1996 of April 12th.

Those responsible for producing your order verify by their means the number of pages of your files, the quality for printing it and compliance with the rules set forth above, in case of errors or breach of file rules we will contact you to facilitate a chord file or proceed according to our point of Guarantees and Returns.

Uploaded files and hosted by users with delivery in 5 days are eliminated within a period not exceeding 10 days, exceeding this term and in case of claim or guarantee compliance by Workcenter.es we will request the uploaded file again to our server at the time of processing your order.

DELIVERY TERM

Delivery in 5 working days, always and when the file, photo, file or aaff provided is correct for printing and the delivery day is not Saturday, Sunday or festive (national or local) in which case the term will be extended by 1 working day.

You can receive your order at your home or pick it up at our stores during business hours and you can benefit in the latter case from the collection at any time of the day in our stores 24 hours.

This option is included in most of our items and It is valid for orders in peninsular Spain. Is excluded Ceuta, Melilla, Baleares y Canarias.

SHIPPING

We have entrusted the courier company Sending with the transport management of our orders.

Once the delivery to your delivery address or to the store where you decided to pick up, you will receive a tracking link from the transport company so you can calculate or modify delivery.

Delivery times are calculated based on our agreement with the transport company and although it always tries to speed up the delivery of orders deadlines may be altered by non-working day intervals, times of high shipping activity (BlackFriday, Christmas, Three Wise Kings or other campaigns), climatic incidents, incidents in transport vehicles, delivery difficulties...

Workcenter will not be responsible for delays that occur due to causes beyond its management (external suppliers, messaging, etc) or overwhelming force or of package loss by people outside the transport contract.

ORDER MODIFICATION

Once the payment has been processed and the proof of purchase has been received, the nature of the order cannot be modified, this includes:

  • File Modification
  • Print color, size and thickness
  • Delivery Center
  • Way to pay

INCIDENCES AND CLAIMS

Our stores are exempt from all responsibility for the production of this type of order and in the case of incidence or claim you must communicate it through our help form.

Digital Delivery
(Design Services and Digital Solutions)

DELIVERY TERM

The payment for the provision of a digital service or the payment of a registration fee for a digital service is associated with a contact commitment by the person responsible for the provision of a term not exceeding 24 hours (applied on working days) through telematic means, by telephone or via email and never through our physical stores.

INCIDENCES AND CLAIMS

Our stores are exempt from all responsibility for the production of this type of order and in the case of incidence or claim you must communicate it through our help form.

SHIPPING

We have entrusted the courier company Sending with the transport management of our orders.

Once the delivery to your delivery address or to the store where you decided to pick up, you will receive a tracking link from the transport company so you can calculate or modify delivery.

Delivery times are calculated based on our agreement with the transport company and although it always tries to speed up the delivery of orders deadlines may be altered by non-working day intervals, times of high shipping activity (BlackFriday, Christmas, Three Wise Kings or other campaigns), climatic incidents, incidents in transport vehicles, delivery difficulties...

Workcenter will not be responsible for delays that occur due to causes beyond its management (external suppliers, messaging, etc) or overwhelming force or of package loss by people outside the transport contract.

GUARANTEES AND RETURNS

You have 15 days from the delivery of your order to report incidents with it (breakages, printing errors, etc), the products offered in Workcenter.es are made exclusively or customized for each client, therefore no refunds will be made of them.

In case of origin defect in the products purchased we will proceed, as established in the regulations on guarantee of consumer goods for replacement or repair as appropriate.

In cases of cancellation of orders due to ignorance of our purchase conditions, final artwork, files, photos or images not suitable for printing provided at the time of purchase or later, the full amount will be refunded less 20% of the total order if The claim is made before 30 days for return management, after this period the amount of the order will not be refunded.

Once the order has been placed, given the short production period and exclusivity for each client, the amount of the order will not be refunded.

BILLS

You can request the invoice for your online orders from the User Area or from our page invoice request.

The discount as a Student is exclusive for your NIF/NIE and will be issued on it, requests for invoices to other CIF or NIF will be denied.

REGISTRATION IN GROUPS OR COLLECTIVES

In order to benefit from exclusive rates in our online store and in our centers, you must register and complete your information correctly and reliably in our online store.

Depending on the group or collective to which you wish to join, we'll request supporting documentation to be able to manually verify the data provided.

We'll inform you of membership in our groups by email, from that very moment, the prices of the products that have the promotion for joining to our groups they'll be shown with their corresponding and exclusive rate.

Conditions

You can only join to one of our groups.

We reserve the right to:

  • Modify the conditions or advantages offered to each group or collective.
  • Deny and cancel requests and subscriptions to our groups or collectives.

EXCLUSIVE PRICES Workcenter.es

The prices shown on the entire website are exclusive for orders placed on Workcenter.es, not valid in Workcenter stores.

MINIMUM PURCHASE AGE

Minors are not allowed to purchase Workcenter products. Those under the age of 18 may only use the Workcenter Services under the supervision of a parent or guardian.

PERMISSION FOR THE EXHIBITION OF THE SERVICE PROVIDED

Workcenter SGD, SA is authorized to show or exhibit to third parties the products, documents or results of the provision of the services contracted by the client, previously eliminating any personal or identifying data, with the sole and exclusive purpose of informing in a concrete and reliable manner. about the characteristics and quality of the services provided.